Refund policy

Returns, replacements and refunds

Last updated: 17 October 2026

For help with an Elvora Picks order, email elvorapicks@gmail.com or use our Contact page. Include your order number, a description of the issue, and clear photos or a short video where possible.

Incorrect, damaged or faulty items

Please inspect your delivery and contact us promptly. We accept complaints reported within 30 days of delivery. Eligible replacement requests reported within the first 7 days are handled without a replacement charge. These reporting periods do not limit any longer rights or remedies required by applicable law.

We will assess the issue and arrange the appropriate repair, replacement or refund where applicable. No fee will be imposed where the law requires a free remedy. For any optional service outside those rights, any proposed charge will be explained and agreed before proceeding.

How to return an item

Contact us before sending anything back. We will provide the correct return instructions and confirmed collection or return address for your order. Please do not send an item to an address on its original shipping label. Keep the original packaging and accessories where possible; missing packaging does not remove your statutory rights.

Change of mind

We do not offer discretionary returns or exchanges solely for a change of mind. This does not affect your rights for defective, incorrect or misdescribed goods, or any cancellation or return right required by law.

Refunds

Where a refund is due, we will confirm its amount and arrange a suitable refund method with you. Cash-on-delivery orders cannot be automatically refunded to a payment card. Any necessary refund details should be shared only through the support process, never in a public review.

Cancellations

Contact us as soon as possible to request cancellation. We will check whether dispatch can still be stopped and confirm the outcome. Nothing in this policy excludes your mandatory consumer rights.